Privacy Policy
This Privacy Policy explains how MHRB-Supply collects, uses and protects your personal information when you visit mhrb-supply.com or buy Mimosa hostilis root bark and other botanicals from our store.
01About This Privacy Policy
MHRB-Supply ("we", "us" or "our") is an online store based in Ohio, United States, selling lab-tested Mimosa hostilis root bark, San Pedro cactus and Acacia confusa as botanical specimens. Our website address is https://mhrb-supply.com.
This privacy policy applies to everyone who visits our website or places an order. We are responsible for the personal information you give us through this website. If you have any questions about this privacy policy, see Contact us below.
02Information We Collect
Information you give us
- Order details: your name, billing and shipping address, email address, phone number and the products you buy.
- Account details: if you create an account, your username, password (stored encrypted) and order history.
- Messages: anything you send through our contact page, by email or by phone, such as wholesale or lab report requests.
- Reviews: your name and comments if you leave a product review.
Information collected automatically
- Device and usage data: IP address, browser type, device, pages viewed and the site that referred you.
- Cookies: small files that keep your cart working and remember your preferences. See Cookies.
We do not knowingly collect sensitive information such as health data, and we never ask for it.
03How We Use Your Information
| Purpose | What this means |
|---|---|
| Processing orders | Taking payment, packing and shipping your order, and sending order and tracking emails. |
| Customer support | Answering questions, sending batch lab reports, and handling returns and refunds. |
| Running the website | Keeping your cart and account working, preventing fraud and keeping the site secure. |
| Improving our store | Understanding which pages and products are popular so we can improve them. |
| Marketing (optional) | Sending offers such as discount codes, only if you opt in. You can unsubscribe at any time. |
| Legal obligations | Keeping tax and accounting records and following applicable laws. |
04Payments & Bitcoin
Card and other payments are handled by third-party payment providers. We never see or store your full card number. These providers process your payment information under their own privacy policies.
Paying with Bitcoin? Bitcoin transactions are recorded on a public blockchain that anyone can view. We only link a transaction to your order so we can confirm payment, and we don't publish that link. You can save 10% with the code BITCOIN10.
05Who We Share Your Information With
We do not sell or rent your personal information. We only share it with trusted service providers when it's needed to run our store:
- Shipping carriers: your name, address and phone number, so they can deliver your order.
- Payment providers: to process and confirm your payment and prevent fraud.
- Website hosting and email services: which store our website data and send order emails for us.
- Analytics tools: which help us understand site traffic using limited or anonymized data.
- Legal authorities: only when we are required to by law, or to protect our rights and customers.
06Cookies
Cookies are small text files stored in your browser. We use them to:
- Make the store work: keep items in your cart, keep you signed in and complete checkout. These are essential.
- Remember preferences: like your location for shipping estimates.
- Measure traffic: analytics cookies show us how visitors use the site.
You can block or delete cookies in your browser settings. However, if you block essential cookies, the cart and checkout won't work.
07How Long We Keep Your Information
- Order records: kept for as long as needed for tax, accounting and legal purposes.
- Account data: kept until you ask us to delete your account.
- Messages: kept for as long as needed to help you, and then deleted when no longer needed.
- Marketing emails: stopped immediately when you unsubscribe.
08How We Protect Your Information
Our website uses SSL encryption (the padlock in your browser), passwords are stored encrypted, and access to customer data is limited to people who need it to fulfil orders. No method of sending data over the internet is 100% secure, but we work hard to protect your information.
09Your Rights Under This Privacy Policy
You can contact us at any time to:
- Access the personal information we hold about you.
- Correct anything that's wrong or out of date.
- Delete your information, unless we must keep it for legal reasons.
- Opt out of marketing emails.
- Get a copy of your data in a portable format.
Depending on where you live (for example the EU, UK or certain U.S. states such as California, under the California Consumer Privacy Act), you may have extra rights under local law, including the right to object to certain processing or to complain to your local data protection authority. To make a request, email sales@mhrb-supply.com. We'll respond within the time required by law, usually within 30 days.
10International Visitors
We are based in the United States, and our website is hosted in the U.S. If you visit or order from outside the U.S., your information will be transferred to and processed in the United States. We take reasonable steps to protect it wherever it is processed.
11Children and This Privacy Policy
Our store is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us personal information, please contact us and we'll delete it.
12Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we'll change the "Effective" date at the top of this page. Significant changes will also be highlighted on our website.
13Questions About Our Privacy Policy?
If you have questions about this privacy policy or your personal information, get in touch: