Frequently Asked Questions.
01. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
What is Mimosa Hostilis Root Bark?
Mimosa Hostilis (Mimosa tenuiflora) is a perennial tree native to Brazil and Mexico. The inner root bark is known for its rich natural pigment and is used for dyeing, soap making, and botanical crafts.
Is this 100% inner root bark?
Yes. We use only the inner root bark. No stems, no leaves, no outer bark, and no fillers.
02. Shipment
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Do you lab-test your products?
Yes. Every batch is third-party tested for botanical authenticity, heavy metals, molds, and pesticides.
Do you ship worldwide?
Yes. We ship to the US, UK, Canada, EU, Australia, New Zealand, and many other countries
03. The order
Do you offer free shipping?
Yes, on orders over $100.
Is packaging discreet?
Yes. All orders are shipped in plain, discreet packaging with accurate customs declarations.
04. Returns, exchanges and complaints
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and Bitcoin
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied, contact us within 14 days of delivery.